ibuyfireplaceparts.com Reviews and Complaints

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ibuyfireplaceparts.com Reviews

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  • Great customer service

    I ordered some firebrick panels and a couple other parts I needed for my fireplace off of ibuyfireplaceparts.com I was very pleased with the customer service I received. They were very helpful in helping me determine exactly which parts I needed for my exact fireplace. I received an email with tracking information the following day and received my items 3 days later. I thought this would have taken longer to get my parts but was pleased I got them so quickly. I will order from ibuyfireplaceparts.com for all my fireplace needs in the future. More...
    irishman51's Picture   irishman51    0 Comments   Comments
  • Order

    Back in December I ordered a fire brick panel for my fireplace off of Ibuyfireplaceparts.com. When I received it a week later it had a cracked corner from what looks like it being tossed around during delivery. I called ibuy and was assured that a new panel would be ordered and sent to me A.S.A.P. I had my replacement panel within a week. I expected for it to take much longer then that but was gratefully surprised seeing as how it was only 15 degrees outside, BURR! More...
    (Home Improvement)
  • poor customer service

    I In my frustration I called up and left it completely unacceptable phone message which I'm ashamed of and wholeheartedly apologize for. Sorry. I ordered a part for a gas stove. The person who I spoke to was very polite. I was informed that the part existed and that they will order the part. I was informed that the part was "on the shelf" and will be shipped immediately. It has been 10 days now and when I go to the website it states that my order is pending. The customer service personnel should clearly state when orders made that it could be a long time, very long... More...
    (Home Improvement)
    lkjh's Picture   lkjh    0 Comments   Comments
  • Long delivery, poor customer service

    This review has been resolved or replied to by this company. I have used iBuyFireplaceParts.com twice to buy repair parts for my fireplace gas logs. The first time I used them the parts took approximately 8 weeks for delivery. For this second order I am now at 7 weeks and still waiting. On the first order their customer service could only tell me that the part was a direct shipment from the manufacturer and could not provide any information on estimated ship date or delays. On my second order they have not responded to my emaial. When I called I was told the person that could check on the order was away from their desk and would call back - no... More...
    (Online Shopping - Sponsored by AMAZON.COM)

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